Contact Us

How to Contact Us

Contact us to talk about your advertising goals, a campaign that is not performing, or an ad account issue. Our team works with businesses on Google, Meta, TikTok, Snapchat, Pinterest, and YouTube, and we reply as soon as we can.

To help us respond quickly, include a few details in your message:

• Your website or store URL
• The platforms you advertise on
• Your monthly ad budget and main goal
• Any account notices or policy messages you received

You can also call us or visit our office in Bucharest. Before you reach out, you may want to read about our services, learn about Cloaker Agency, or browse the Cloaker Agency blog. For account-specific questions, the Google Ads Help Center and the Meta Business Help Center are also useful.

What Happens After You Contact Us

First, we read your message and review the details you shared. Then a member of our team replies with a few questions or a time for a short call. During that call, we look at your goals, your current campaigns, and any account notices. After that, we suggest clear next steps and explain how we can help. We also tell you honestly if your project is not a good fit for us, so you can decide quickly and move forward with confidence.

Please note that we never ask for your ad account passwords. If we need access to review a campaign, we will explain how to add us safely through the platform’s own partner or user settings.

Whatever your question, we are happy to help. Send us a message using the form below, and a member of our team will get back to you.